Menu Menü

Terms & Conditions

Conditions and cancellation



Conditions and cancellation


Cancellation conditions for stays at Hotel Trenker:

Your booked trip can be changed (based on availability) or cancelled for free in writing up to 14 days before the planned arrival. The confirmatory deposit will be refund.

For any cancellation made later between 14 to 8 days before arrival – as defined in our usual cancellation policy 60% of the booked arrangement will be charged as cancellation fees. Between 7 and 3 days before arrival 80% of the booked arrangement will be charged as cancellation fees and from 2 days before arrival and for a belated arrival or early departure 100% of the booked arrangement will be charged as cancellation fee.

These cancellation conditions are independent of whether the canceled rooms are rented out again completely or only partially.


Travel cancellation insurance:

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered even in a Covid-19 case. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.

Click here to take your personal insurance.


Confirmatory deposit:

Your reservation is confirmed and binding for bothe sides the moment we recive the confirmatory deposit of 250,00 € per room. We send you the details within email at the reservation.


Local tax:

The local tax is 2,50 € per person and night - Children and adolescents under 14 years of age are exempt from levy. The local tax is payable upon departure and is listed separately on the invoice.


Arrival and departure:

We welcome you at the arrival day from 2 pm. If you will not be able to arrive before 6 pm we ask to inform us. Please vacate your room at the departure day until 10 am.


Early Check In:

Only in case of availability, including the use of your room from 8 am, the breakfast and the wellness area for a surcharge of 20,00 € per person.


Late Check Out:

Only in case of availability, including the use of your room until 6 pm, the afternoon buffet and the use of our wellness area for a surcharge of 25,00 € per person.


Reduction for children in their parents room (2 full paying adults):

Babies up to 1 year of age: amount of € 15.00 per night

Children 2 to 5 years: - 50%

Children 6 to 11 years: - 30%

Adolescents from 12 years and adults: - 20%



Pets are allowed in a few of our rooms and only if expressly agreed for € 20.00 per day without food

Please note that pets are not allowed in the dining room, the wellness area, the external relax areas and the deer park. We also reserve the right to charge the cost of an eventual final cleaning and/or repair of any damages.



Your reservation must be done written within e-mail or within the booking engine on this website and is valid from the moment we confirm it back within e-mail.


Payment options:

As methods of payment we accept cash up to € 1.999.00 , additional and/or alternative we accept payments by debit or credit card (VISA, Master Card, Maestro and in place also American Express)



Free or booked services and meals which are not used are not refundable.

The room pictures and sketches are an example.

In the same room category the furnishings can vary.

The booking of room categories is possible, however, you cannot book a certain room number or storey,nor a certain table in the dining and breakfast room. If possible we will try to comply with your wish.




               ---------------               ---------------                ---------------               ---------------




Corona ready - we play it safe for you!

Even this summer the holiday will continue to be dominated by Covid-19: just as warm, active and relaxing as always, but with a special focus on your and our health.

In coordination with regional and national health and hygiene regulations, we have taken numerous measures and precautions to be able to offer you a safe holiday.



Hygiene and cleanliness have been part of our quality promises since ever and have always had top priority. In order to guarantee both your health and that of our employees, we have intensified hygiene measures again.

Our employees are tested at regular intervals and trained in the correct behavior in dealing with the security measures.

Before each arrival of a new guest, our rooms are thoroughly cleaned and disinfected. All public areas in the hotel are also regularly ventilated, cleaned and disinfected. In particular, all surfaces that are frequently touched, e.g. the reception area, doorknobs, handrails, light switches, buttons in the elevator ... are disinfected several times a day. We set up disinfectant dispensers at various points in the hotel.



Of course, we and our guests keep the prescribed minimum distance. If the prescribed minimum distance is not reached, our guests naturally wear a face mask in the public areas. The face mask is not necessary at the table (in the restaurant and at the bar), nor if the distance between people staying in the same room is below the minimum. We will inform you of the exact details shortly before arrival by email and on site.



For a short and quick check in at the reception, we ask you to fill out the registration form that we will send you by email a few days before your arrival. For your and our safety, the reception is glazed so that we can greet you with a smile as usual and answer your questions calmly. Since cleaning the rooms is now much more time-consuming, we ask for your understanding that your room will only be ready for occupancy after 2 p.m.



We have expanded the cleaning process to guarantee the best hygiene regulations. All employees wear face masks and gloves. Your room will be extensively ventilated and cleaned according to the color coding system with antiviral and antibacterial cleaners to prevent contamination from one room to the next. Each room is thoroughly disinfected upon departure.



In the kitchen, regional products are preferably prepared with the greatest care, even more lovingly and passionately. Surfaces are regularly disinfected, face masks and gloves are a matter of course.

On the way to the table and at the buffet, our guests naturally wear face masks. In the dining room you will be given a fixed table to keep the prescribed distance. You don't need a face mask there.



The wellness area is available upon reservation.

The following measures apply so that the legal requirements for your safety can be met:

Sauna: The heat in the sauna and the hot steam in the steam bath do not allow the virus to be transmitted. The minimum distance must be observed in the saunas and between the relaxation loungers.

Swimming pool: Coronaviruses cannot survive in the chlorinated water of the swimming pool. The minimum distance and a maximum number of visitors must also be observed in the swimming pool, swimming pool area and between the relaxation loungers.



Massages take place in compliance with the special safety and hygiene measures.



Our Braies valley and the surrounding area offer plenty of space for everyone, guests and locals. The snow-covered meadows, green spruce forests and high mountains offer many opportunities for individual excursions and sporting activities.

Hiking program: Our hiking program takes place in small groups to ensure a safe distance.

Rental equipment: such as hiking rucksacks, hiking sticks, snowshoes and hiking crampons are handed out at reception to ensure the necessary hygiene.

Alpine huts and refuges: will open regularly. Here, too, it is important to keep the distance and wear a face mask.

Ascent plants: are open regularly. All measures can be observed thanks to the individual gondola lifts.

Shops: are open regularly. Mouth protection and distance requirements apply.

Museums and sights: are open regularly. Minimum distance and a face mask is specified.



Upon request, we will send the cost overview in advance by email. Payment is therefore faster at reception or conveniently online. We ask that you vacate your room by 10 a.m. on the day of departure so that we can complete the time-consuming cleaning of the rooms for the next guest.



We reserve the right to change our measures depending on changes in the statutory provisions and to the best of our knowledge and belief.







Our offers

Golden fall 6+1

Golden fall 6+1

01.10.2022 - 01.11.2022

Special offer - 7 nights for the price of 6

7 nights from € 665,00 per person

Relaxing moments - autumn

Easter Holidays

02.10.2022 - 27.10.2022

Arrival Sunday, Monday or Tuesday

3 nights from € 372,00 per person

Weekstart special -10% autumn

Easter Holidays

01.10.2022 - 28.10.2022

Arrival Sunday and departure Thursday

4 nights from € 357,00 per person

Halloween at Lake Braies

Springtime in Prags

28.10.2022 - 01.11.2022

long weekend

4 nights from € 464,00 p. p.

With heart

Check availability: next

  0039 0474 748 629

Request  |  Booking