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Terms & Conditions

Conditions and cancellation



Conditions and cancellation


Particular times require particular actions:

The right of cancellation as laid down in the Italian Consumers' Code is not granted. Due to the current exceptional situation and in order to plan your holidays in a more relaxed and carefree way, we have changed the cancellation conditions in favour of our guests. We are now adopting the following new conditions of cancellation:


Special cancellation conditions for stays at Hotel Trenker until 06th april 2021

Your booked trip with the date of stay until 06th april 2021 can be changed or cancelled in writing up to 10 days before the planned arrival. The paid confirmatory deposit will be converted into a voucher with validity of 2 years.

For any cancellation made later between 9 and 8 days before arrival – as defined in our usual cancellation policy - 60% of the booked arrangement will be charged as cancellation fees. Between 7 and 3 days before arrival 80% of the booked arrangement will be charged as cancellation fees and from 2 days before arrival and for a belated arrival or early departure 100% of the booked arrangement will be charged a cancellation fee.


Here our usual cancelation conditions:

The confirmatory deposit will be retained in any case.
Up to 30 days before arrival any other cancellation fee.
29 to 15 days before arrival 40% of the full booked amount
14 to 8 days before arrival 60% of the full booked amount
7 to 3 days before arrival 80% of the full booked amount
2 to 0 days before arrival 100% of the full booked amount
In case of arriving later than booked or leave before the booked and agreed data there will  be asked the full booked amount.

The cancellation must be communicated in written form within e-mail.


Confirmatory deposit:

For stays until 06th april 2021 we ask for a confirmatory deposit of 20% of the booked amount, but maximum 200 € per room.

Usually to guarantee your reservation we need a confirmatory deposit of 30% of the booked amount. Our bank details are transmitted at the booking.


Travel insurance:

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.

Click here to take your personal insurance.


Local tax:

The local tax is 2,50 € per person and night - Children and adolescents under 14 years of age are exempt from levy. The local tax is payable upon departure and is listed separately on the invoice.


Arrival and departure:

We welcome you at the arrival day from 2 pm. If you will not be able to arrive before 6 pm we ask to inform us.
Please vacate your room at the departure day until 10 am.


Early Check In:

Only in case of availability, including the use of your room from 8 am, the breakfast and the wellness area for a surcharge of 20,00 € per person.


Late Check Out:

Only in case of availability, including the use of your room until 6 pm, the afternoon buffet and the use of our wellness area for a surcharge of 25,00 € per person.


Reduction for children in their parents room (2 full paying adults):

Babies up to 1 year of age: amount of € 15.00 per night
Children 2 to 5 years: - 50%
Children 6 to 11 years: - 30%
Adolescents from 12 years and adults: - 20%



Pets allowed only if expressly agreed for  € 15.00 per day without food

Please note that pets are not allowed in the dining room, the wellness area, the external relax areas and the deer park. We also reserve the right to charge the cost of an eventual final cleaning and/or repair of any damages.



Your reservation must be done written within e-mail or within the booking engine on this website and is valid from the moment we confirm it and ask for a confirmatory deposit.


Payment options:

As methods of payment we accept cash up to € 1.999.00 , additional and/or alternative we accept payments by debit or credit card (VISA, Master Card, Maestro).



-Free or booked services and meals, which are not used are not refundable.
-The room pictures and sketches are an example.
-In the same room category the furnishings can vary.
-The booking of room categories is possible, however, you cannot book a certain room number or storey, nor a certain table in the dining and breakfast room. If possible we will try to comply with your wish.


Our offers

Long weekend including late check-out

Easter Holidays

03.09.2020 - 11.10.2020

Arrival on Friday and departure on Sunday

2 nights from € 247,00 p. p.

Relaxing moments - autumn

Easter Holidays

31.08.2020 - 16.10.2020

Arrival Monday or Tuesday

3 nights from € 347,00 p. p.

Midweek special 3+1 autumn

Easter Holidays

28.09.2020 - 17.10.2020

Arrival Monday and departure Friday

4=3 | 4 nights from € 303,00 p. p.

Golden fall 6+1

Golden fall 6+1

19.09.2020 - 01.11.2020

Special offer - 7 nights for the price of 6

7 nights from € 606,00 p. p.

With heart

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  0039 0474 748 629

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