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Terms & Conditions

Conditions and cancellation



Conditions and cancellation



Valied for all reservations with stay until 15th mai 2019.

You will find our news for the summer season 2019 here next to the pices.

Local tax:

Beginning on 1st January 2014, a local tax will be introduced in South Tyrol/Südtirol. The local tax of 1,90 € will be levied at all lodging establishments, on a per-guest and per-overnight-stay basis. Children and adolescents under 14 years of age are exempt from levy. The local tax is payable upon departure and is listed separately on the invoice.


The amount is entirely allocated to local oranizations and will be used for the ongoing maintenance and enhancement of the hiking trails and signage, for the preparation of the cross-country trails and to keep the valley Braies clean and well cared.


Surcharge double room for single use:
Room „Dolomites“, „Seekofel“ and "St. Veit": + 100%
Room „Arnika“: + 50% in the months May, June and Oktober; +100% in the months July, August and September;
Room „Standard“: + 25.00 € per night


Reduction for children in third and fourth bed – in their parents room (2 full paying adults):
Babies up to 1 year of age (meals not included): amount of € 10.00 per night
Children up to 5 years: - 50%
Children up to 12 years: - 25%
Adolescents from 12 years and adults: - 10%


Dogs and pets:
Pets allowed only if expressly agreed for € 15.00 per day without food. Please note that pets are not allowed in the dining room and in the wellness area. We also reserve the right to charge the cost of a possible final cleaning and/or repair of any damages.


Arrival and departure:
Your room will be available from 2 pm on the day of arrival. If you prefer arriving earlier, so we will store your luggage in the meantime and you can fully enjoy your first holiday-day. Please kindly inform us in the case of arrival after 6 pm. On departure day please vacate your room until 10 am. If desired we can store your luggage until the moment you leave. Even the day of departure you can use our wellness area for free.


Payment options:
As methods of payment we accept cash up to € 2.999.00 , additional and/or alternative we accept payments by debit or credit card (VISA, Master Card, Maestro).


Consumers’ Code
Our terms and conditions are written in accordance with the Italian Consumer Protection Code.


PLEASE NOTE: The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal


Terms of withdrawal – if you are unable to do your booked holidays:
Confirmatory deposit: to guarantee your reservation we need a confirmatory deposit of 30% of the booked amount. If you spend your holiday as booked, we will refund the full amount, otherwise, your deposit will be retained. Our bank details are transmitted at the time of booking.


Cancellation: The confirmatory deposit will be retained in any case. We will apply the cancellation conditions according to the Italian Civil Code (Art. 1341): In case of cancellation up to 30 days before arrival will not be charged any cancellation fee. In case of cancellation up to 15 days before arrival will be charged 40% of the full amount of your stay you have booked. Up to 8 days will be charged 60% up to 3 days to 80% and from 2 to 0 days, the full amount of the booked stay will be charged as reimbursement for the cancellation.

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