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Terms & Conditions

Conditions and cancellation

 

 

Conditions and cancellation

 

Local tax:

The local tax is 2,50 € per person and night - Children and adolescents under 14 years of age are exempt from levy. The local tax is payable upon departure and is listed separately on the invoice.

 

Arrival and departure:

We welcome you at the arrival day from 2 pm. If you will not be able to arrive before 6 pm we ask to inform us.
Please vacate your room at the departure day until 10 am.

 

Early Check In (NEW FROM MAY 2019):

Only in case of availability, including the use of your room from 8 am, the breakfast and the wellness area for a surcharge of 20,00 € per person.

 

Late Check Out (NEW FROM MAY 2019):

Only in case of availability, including the use of your room until 6 pm, the afternoon buffet and the use of our wellness area for a surcharge of 25,00 € per person.

 

Reduction for children in their parents room (2 full paying adults):

Babies up to 1 year of age: amount of € 15.00 per night
Children 2 to 5 years: - 50%
Children 6 to 11 years: - 30%
Adolescents from 12 years and adults: - 20%

 

Dogs:

Pets allowed only if expressly agreed for  € 15.00 per day without food

Please note that pets are not allowed in the dining room, the wellness area, the external relax areas and the deer park. We also reserve the right to charge the cost of an eventual final cleaning and/or repair of any damages.

 

Reservation:

Your reservation must be done written within e-mail or our booking engine and is valid until we confirmed it and asked for a confirmatory deposit.

 

Confirmatory deposit:

To guarantee your reservation we need a confirmatory deposit of 30% of the booked amount. Our bank details are transmitted at the time of booking.

 

Terms of withdrawal:

The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:

 

the confirmatory deposit will be retained in any case
up to 30 days before arrival any other cancellation fee.
29 to 15 days before arrival 40% of the full booked amount
14 to 8 days before arrival 60% of the full booked amount
7 to 3 days before arrival 80% of the full booked amount
2 to 0 days before arrival 100% of the full booked amount
in case of arriving later than booked or leave before the booked and agreed data there will  be asked the full booked amount

 

The cancellation must be communicated in written form within e-mail.

 

Travel insurance:

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.

 

Click here to take your personal insurance.

 

Payment options:

As methods of payment we accept cash up to € 2.999.00 , additional and/or alternative we accept payments by debit or credit card (VISA, Master Card, Maestro).

 

Other:

Free or booked services, which are not used are not refundable.
The room pictures and sketches are an example. In the same room category the furnishings can vary.
The booking of room categories is possible, however, you cannot book a certain room number or storey, nor a certain table in the dining and breakfast room. If possible we will try to comply with your wish.

 

Our offers

Easter Holidays

Easter Holidays

18.04.2019 - 24.04.2019

Special offer: 5 nights stay -10%

5 nights from € 369,00 p. p.

Spring awakening - holidays april/may

Springtime in Prags

20.04.2019 - 01.05.2019

Special offer: 5 nights stay -10%

5 nights from € 369 p. p.

Florescence - Special offer 6+1

Springtime in Prags

30.05.2019 - 16.06.2019

Special offer - 7 nights for the price of 6

7 nights from € 618 p. p.

Haymaking - Special offer

Springtime in Prags

15.06.2019 - 30.06.2019

Special offer - 10%

7 nights from € 681,00 p. p.

Dolomites - Special offer -10%

Springtime in Prags

29.06.2019 - 07.07.2019

Special offer - 10%

7 nights from € 725,00 p. p.

Summer in the mountains - Special offer -10%

06.07.2019 - 14.07.2019

Special offer - 10%

7 nights from € 775,00 p. p.

With heart


 
 
 

Check availability: next

  0039 0474 748 629       info@trenker.it

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